Dealing with blocked drains is not only unpleasant but also frustrating. It can be challenging to find a reputable drainage company that you can trust to fix the problem. Trades 247 Drains is one such company that prides itself on quality service delivery. However, searching for the company online will yield results of negative reviews and complaints. This article seeks to explore some of the Trades 247 Drains complaints and the truth behind them.
Customer Complaints
The internet is awash with negative reviews on Trades 247 Drains. Customers generally complain about the company’s pricing, communication, work quality, and customer service, among other issues.
Some customers have reported receiving an invoice that was significantly higher than the initial quote. This raises concerns about the transparency of the company’s pricing policy. Customers have also reported that Trades 247 Drains charged for work they never did or for parts that were not replaced. Others have reported that their credit/debit cards were charged without their permission, leading to financial disputes.
Communication is another significant area where Trades 247 Drains has received complaints. Some customers have reported rude behavior from the company’s staff, while others have had difficulties reaching the company through their phone lines or email. This has left customers feeling frustrated and disregarded.
Several customers have also complained about the quality of work done by Trades 247 Drains. The company has been reported to have performed shoddy work and left jobs unfinished. This has led to dissatisfaction, with customers having to pay a different company to redo the work.
The company’s customer service has also been a major concern among customers. Some have reported that the company has not been responsive to their complaints or has taken too long to address them. The company’s representatives have also been accused of being dismissive of customer concerns, leading to dissatisfaction.
Trade 247 Drains’ Response
The company has acknowledged the negative reviews on different platforms and has taken steps to address them. They have taken measures such as investigating complaints, improving communication channels, and providing refunds to customers where necessary. The company has also launched an online chat service to improve customer response times and implemented a review system where customers can leave feedback on their service quality.
Price Transparency
Trades 247 Drains has a pricing policy that is based on the work required, time taken, and materials used. The company provides a quote before carrying out any work, and customers are required to sign a declaration form confirming the acceptance of the quote before work commences. The company also provides a breakdown of the total costs upon completion of the job. While some customers have reported receiving invoices higher than the original quote, Trades 247 Drains states that this is only where additional work has been identified during the job that was not originally included in the quote.
Communication
Trade 247 Drains has acknowledged communication issues and has made considerable efforts to address them. The company has increased staffing levels, improved phone systems, and launched an online chat support service. The company’s representative has also undergone training to improve their communication and customer service skills.
Quality of Work
Trades 247 Drains has a team of experienced drainage professionals who undertake work to the highest standards. In the event of dissatisfaction with work quality, the company recommends customers should contact them immediately. They will investigate the matter and resolve the issue promptly.
Customer Service
Trades 247 Drains has a customer support system in place to address customer complaints. The company has expressed its focus on continually improving its services and meeting customer expectations. They have taken steps to address complaints and improve their customer service through staff training, online reviews, and support channels.
Conclusion
Trades 247 Drains is a company committed to providing quality services to its customers. While the company has received numerous complaints, they have taken measures to overcome these issues. The company has a transparent pricing policy, responsive customer service, and well-trained staff. While there are concerns about the quality of work done by Trades 247 Drains, the company is willing to address such complaints. Trade 247 Drains complaints should, therefore, be taken with a grain of salt, as the company is committed to providing quality services and addressing customer concerns.